Job Description

(total positions: 1, posted on: August 4, 2026)

Job Purpose:

• Overall management and development of the branch's business by marketing UMBL products and services.
• Plan, manage, and execute a strategy to achieve targeted deposit, lending, and non-fund-based income.
• Provide quality service superior to competitors.
• Evaluate and interview potential customers and assess their feasibility of becoming account holders of the bank.

Locations:

• Islamabad.

Job Responsibilities:

• Enhance the branch business by increasing the number of profitable accounts and relationships, and increase revenue and profit.
• Along with the Operations Manager, plan, manage, and execute a strategy to achieve target financial results and a quality of service superior to competitors, in line with UMBL’s service quality benchmarks.
• Ensure adherence to KYC and Anti-Money Laundering guidelines while initiating and reviewing customer relationships.
• Supervise and ensure that all due diligence measures are completed prior to establishing new relationships.
• Ensure a high level of customer service.
• Ensure compliance with internal policies and procedures.
• Achieve a good audit/compliance rating.
• Discuss and set specific, measurable, attainable, and realistic time-based goals for staff and monitor their performance in line with set objectives.
• Conduct annual appraisals for all reporting staff.
• Retain and grow the share of the existing customer base to sustain and increase profitable business by meeting or exceeding customer expectations.
• Proactively develop and maintain a detailed understanding of customers’ business and financial service needs, in line with the bank’s credit guidelines and lending policy.
• Responsible for supervising all operational functions such as account opening documentation, loan documentation, cash receipts/payments, clearing/remittance, branch security, and cleanliness/general maintenance.
• Ensure correct and timely implementation of HO circulars.
• Recommend cases to higher office exceeding approval authority.

Secondary Responsibilities:

• Extensive proven background in team leadership.
• Ability to work under pressure.
• Good communication skills.
• Ability to effectively write and communicate in English.

Experience and Qualifications:

• Hold at least a Bachelor’s Degree, preferably in business administration or commerce.
• At least 4-5 years of related experience.

Required Skills