Full Time/Permanent

Customer Service Officer

icon Pakistan, Karachi

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Job Description

(total positions: 20, posted on: August 25, 2022)

Entertain Customers inquires related to their account and operational matters.

  • Complete customer’s due diligence and manage KYC.
  • Meeting the ICFR standards and reporting, as well as
  • Keeping data and reports in audit able mode.
  • Guide the walk-in customers for loans and deposits to sales office.
  • Systematic initiation of Loan / Deposit accounts.
  • Ensure completeness of all required documents before account opening.
  • Handling of the loan collateral as per bank’s SOP.
  • Under take the cash withdrawals and deposit from the customers according to the assigned limits.
  • Meeting the ICFR standards and reporting, as well as keeping all the processes.
  • Reconcile the daily cash balances as per the system reports and Cash vault register.
  • Custodian of the branch vault / shutter keys as and when required.
  • Ensure that the cash is sorted and managed according to the clean note policy.

Required Skills

Microsoft Excel,Ticket Checking,English Communications Skills


Banking/Financial Services


Client Services & Customer Support


Full Time/Permanent

Minimum Education


Career Level

Entry Level

Minimum Experience


Total Positions