A Collection Officer is liable for performing loss mitigation, follow up and recovery activities on the portfolio which has been assigned to him/ her and recover loan outstanding amount from delinquent or charged-off accounts in compliance with the Bank and legal guidelines.
Job Responsibilities
Overall monitoring of loan outstanding portfolio which is assigned and Identifying delinquent or potential delinquent customers along with the reasons of default in the area/ branches.
Identify and conduct surveys of new working areas for group formation.
Liaison with branch manager and credit officers for prompt recoveries
Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
Motivate the customer for on-time loan repayment
Fill relevant documentation with 100% accuracy and collect supporting documents.
Locating customers and maintaining constant contact for on-time loan recovery.
Telephonic follow-up of clients on a daily basis.
Complete documentation as per the bank’s policy.
Ensure office decorum, staff discipline & the highest level of integrity.
Ensure that the Bank's data confidentiality is maintained.
Ensure compliance of SBP prudential regulations.
Any other responsibility assigned by the line manager.
Technical Competency
Knowledge of the banking MIS & Bucket management/classification of portfolio/ Target oriented approach
Working knowledge of MS Excel, MS Word, Banking systems, Customer data screening/ data collection & upgradation in the CBS
Strong follow-up/ reminder mechanism/ Market filed working/ tracing/ convening power
Soft Competency
Good understanding of Market/ Relationship management/ use of different tools.
Good Communication Skills
Experience and Qualification
Should hold a Bachelor’s Degree in Business, Commerce or any related discipline