Job Description

(total positions: 35+, posted on: April 6, 2025)

A Collection Officer is liable for performing loss mitigation, follow up and recovery activities on the portfolio which has been assigned to him/ her and recover loan outstanding amount from delinquent or charged-off accounts in compliance with the Bank and legal guidelines.

Job Responsibilities

• Overall monitoring of loan outstanding portfolio which is assigned and Identifying delinquent or potential delinquent customers along with the reasons of default in the area/ branches.
• Identify and conduct surveys of new working areas for group formation.
• Liaison with branch manager and credit officers for prompt recoveries
• Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
• Motivate the customer for on-time loan repayment
• Fill relevant documentation with 100% accuracy and collect supporting documents.
• Locating customers and maintaining constant contact for on-time loan recovery.
• Telephonic follow-up of clients on a daily basis.
• Complete documentation as per the bank’s policy.
• Ensure office decorum, staff discipline & the highest level of integrity.
• Ensure that the Bank's data confidentiality is maintained.
• Ensure compliance of SBP prudential regulations.
• Any other responsibility assigned by the line manager.

Technical Competency

• Knowledge of the banking MIS & Bucket management/classification of portfolio/ Target oriented approach
• Working knowledge of MS Excel, MS Word, Banking systems, Customer  data screening/ data collection & upgradation in the CBS
• Strong follow-up/ reminder mechanism/ Market filed working/ tracing/ convening power

Soft Competency

• Good understanding of Market/ Relationship management/ use of different tools.
• Good Communication Skills

Experience and Qualification

• Should hold a Bachelor’s Degree in Business, Commerce or any related discipline
• Fresh to 1 year experience in the banking sector

Required Skills